Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Think Big Technology LLC ("Think Big Technology," "we," "us," or "our") regarding your use of our IT support ticketing system and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

2. Services Description

Think Big Technology provides an IT support ticketing system that enables:

• Creation and management of IT support tickets
• Two-way communication via SMS and email
• File and media sharing for troubleshooting
• Ticket tracking and resolution management
• Automated intake and response systems

These Services are provided to businesses that have a valid IT support contract with Think Big Technology.

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the authority to enter into these Terms on behalf of your organization
• Have a valid IT support contract with Think Big Technology
• Provide accurate and complete information

4. User Accounts and Security

4.1 Account Creation: To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information.

4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

4.3 Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

5. SMS and Email Communications

5.1 Consent to Receive Messages

By providing your phone number or email address, you expressly consent to receive communications from Think Big Technology regarding IT support services. This includes:

• Support ticket notifications and updates
• Automated intake questions
• Resolution confirmations
• Service-related announcements

5.2 SMS Terms

• Frequency: Message frequency varies based on support needs
• Charges: Message and data rates may apply from your carrier
• Opt-Out: Reply STOP to unsubscribe at any time
• Help: Reply HELP for assistance or contact connect@thinkbigtechnology.com
• Carriers: Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others

5.3 Email Terms

Email communications are sent for support ticket management. You may unsubscribe from non-essential emails by contacting us, but you will continue to receive service-critical notifications related to active support tickets.

6. Acceptable Use Policy

You agree NOT to:

• Use the Services for any unlawful purpose
• Send spam, harassment, or abusive messages
• Impersonate another person or entity
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Scrape, copy, or reverse engineer any part of the Services
• Share login credentials with unauthorized persons

7. Content and Intellectual Property

7.1 Your Content

You retain ownership of any content you submit through the Services (messages, attachments, etc.). By submitting content, you grant us a license to use, store, and display your content solely for the purpose of providing the Services.

7.2 Our Intellectual Property

The Services, including all software, designs, text, graphics, and other materials, are owned by Think Big Technology and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works without our written permission.

8. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

We comply with applicable data protection laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

9. Service Availability and Modifications

9.1 Availability: We strive to maintain continuous service availability but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice.

9.3 Updates: We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the modified Terms.

10. Third-Party Services

Our Services integrate with third-party providers including Twilio (SMS), SendGrid (email), Supabase (database), and Vercel (hosting). Your use of these services through our platform is subject to their respective terms and privacy policies.

We are not responsible for the practices or content of third-party services.

11. Disclaimers and Limitations of Liability

11.1 Service "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THINK BIG TECHNOLOGY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Think Big Technology, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of the Services, violation of these Terms, or infringement of any third-party rights.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Venue

Any legal action related to these Terms must be brought in the state or federal courts located in Essex County, New Jersey.

14. Termination

14.1 By You: You may stop using the Services at any time. To close your account, contact us at connect@thinkbigtechnology.com.

14.2 By Us: We may suspend or terminate your access to the Services immediately, without prior notice, if you violate these Terms or if your IT support contract is terminated.

14.3 Effect of Termination: Upon termination, your right to use the Services immediately ceases. Data retention is governed by our Privacy Policy.

15. General Provisions

15.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Think Big Technology.

15.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

15.3 Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Us

If you have questions about these Terms of Service, please contact us: